Help

FAQ

  • What is the Annie Pet Monitor and why is it better than a regular pet monitor?
    The Annie Pet Monitor is an application that helps you monitor your pet while you are away. The pet device is left with your pet in order to capture the audio and other devices are kept with the owner or anyone who is currently looking after the pet. And best of all? No special equipment needed apart from your phone or tablet!
  • How am I alerted that my pet is awake?
    You will immediately see whether your pet is sleeping or awake. With a glance of the eye, green means quiet and orange noisy. The display will light up and you will hear the noise from the pet’s room.
  • What devices and operating systems are supported?
    The Annie Pet Monitor works seamlessly on operating system iOS 9.3 or later and is compatible with these devices listed below:
    • iPhone 4S or newer
    • iPad 2 or newer
    • iPod Touch 5
    • Apple Watch support requires watchOS 2.0 or newer

    Annie Pet Monitor for Android is available and works seamlessly for devices on Android 4.4.

  • Can I use several types of device, for example an iPhone as a pet unit and an Android phone as a owner unit?
    Sure, feel free to use any devices in any combinations listed above. But please keep in mind, that Annie Pet Monitor for Android is still in public beta. In order to ensure that the Annie Pet Monitor works properly, make sure that pet unit device is plugged in to the power source.
  • How many licences do I need for all my devices?
    You can use as many devices as you want for a single family account. You purchase the application on the first device and create a family account. Afterwards you use the same login/password on any other family device or you can pair them by code. Please note: Since Apple is running two separate stores, apps for Mac and iOS can not be at this time combined into a single purchase.
  • Is it possible to connect more devices at the same time?
    Yes, the Annie Pet Monitor app supports multi-pet mode as well as multi-owner mode. The maximum number of pet units is 4, the number of owner unit is unlimited. Not only you or your partner can keep an eye on your pet. With the Annie Pet Monitor even grandparents or siblings can be in touch with your pet simultaneously.
  • What is the Annie Pet Monitor data consumption?
    If it is possible, the Annie Pet Monitor app works via Wi-Fi. In cases when the application uses cellular networks (3G, LTE) the average data consumption oscillates around 20 MB per hour when the pet is noisy is and sound is sent.
  • How far should the device be located from my pet?
    It is not necessary to place the pet device too close to your pet. Nowadays microphones are designed to receive audio even over a longer distance. So about 2 metres / 7 feet is OK.
  • Does the Annie Pet Monitor work abroad?
    Sure, the Annie Pet Monitor works anywhere where Internet connection is available. When travelling abroad you can use either Wi-Fi or local cellular networks.

Troubleshooting

Version history

  • 1.1.1
    version

    May 20, 2016

    Minor bug fixes

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  • 1.1.0
    version

    May 20, 2016

    Major stability improvements

    • Network diagnostics - built in network diagnoser for easier troubleshooting
    • Hamburger menu - brand new hamburger menu allowing easy access to common used features

    Do you love using Pet Monitor by Annie? Take a moment and support us with five stars. It is quick and extremely helpful for us.

  • 1.0.1
    version

    Jan 26, 2016

    What's new with Annie Pet Monitor?

    • connection and monitoring stability improvements
    • various small bug fixes
  • 1.0.0
    version

    Jan 17, 2016

    The Annie Pet Monitor v 1.0 is ready to launch in few days.